The latest Ombudsman for Short Term Insurance (OSTI) Annual Report makes interesting reading from a consumer perspective, especially the insights it provides on the most common reasons for claims being rejected. The report confirms that motor, home and household policies remain the Achilles heel of the South African insurance industry from a customer perspective. These are the […]
What is a claims ratio (often referred to as a loss ratio) when it comes to your Body Corporate policy? It is extremely important for a Managing Agent & the Trustees to be able to interpret this, especially when it comes time for your policy to renew and if you are re-quoting. The claims ratio […]
Your insurance policy has a renewal date which is the year anniversary of your policy. On this date, you will receive a renewal notification which often results in an increase in premium. The reason for this is Insurers may adjust your premium to cover changes in risk and claims-cost inflation expected over the coming 12 […]
I often get asked ‘Why should I have a broker – surely going direct is best?’ Whenever I hear this, I often reflect on the great marketing efforts done by some insurance companies that have made consumers believe that cutting out the ‘middle man’ is best; and then how we, as consumers, are so susceptible […]
I don’t regard what I do as rocket science, but I do regard what I do as life changing…sure my days don’t have me sitting around a table with doctors and scientists finding the ultimate cure to cancer, but I still believe that my work is great and I love what I do. I have […]
I often get asked this question when clients want to insure their structures with me. Firstly, insurance does not concern itself with the market value of your property, as this holds no bearing at all on the price it would cost you to rebuild your property. If I picked up a property from inland valued […]